FAQ's

General Questions

Q: Are your products halal?
Yes, all our products are 100% halal and certified.

Q: Where are your products made?
All La Fonda products are handcrafted, using traditional recipes. Some are produced locally in Dubai, others are imported frozen from Morocco to ensure top quality.

Q: What makes La Fonda different?
We offer gourmet Moroccan-inspired recipes, artisanal charcuterie, and ready-to-eat meals—all free from preservatives, artificial additives, or industrial shortcuts.

Product & Preparation

Q: Are the products fresh or frozen?
Most products are delivered frozen to preserve their quality. Pastillas, ready meals, and charcuterie can be kept in the freezer and reheated or defrosted as needed.

Q: How do I reheat or prepare your dishes?
Instructions are included with every item. Most require only 10–20 minutes in a preheated oven. No prep needed.

Q: How many people can one dish serve?
Our large pastillas and festive dishes serve 6 to 10 people. Mini items are perfect for 1–2 people or snacking.

Delivery & Shipping

Q: Where do you deliver?
We deliver across Dubai, Abu Dhabi, and Sharjah. Other Emirates upon request.

Q: How long does delivery take?
Orders placed before 12pm are often delivered the same day. Otherwise, next-day delivery applies.

Q: Can I choose my delivery time?
Yes, during checkout you can select a preferred time slot.

Payment & Promotions

Q: What payment methods are accepted?
We accept credit/debit cards and online payment platforms. Cash on delivery is available in some areas.

Q: Do you offer promotions or subscription boxes?
Yes, we regularly offer exclusive discounts and themed boxes. Follow us on Instagram or WhatsApp to stay updated.